Alcatel-Lucent OmniTouch Call Center Office. The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically. Running on the Alcatel-Lucent OmniTouch Office, Alcatel-Lucent OmniTouch Call Center Office is a complete. Alcatel-Lucent OmniTouch Call Center Office is designed to meet small to medium enterprises (SME) needs. It is a complete, packaged call-center solution .

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Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that are mainly driven by inbound voice interactions. Visual Queue control option gives the ability for the agent to pick up manually, from the queue, a given call identified as a VIP.

This range of Alcatel-Lucent products provides companies with solutions that start with greeting centers for companies without a formal contact center, to interaction contact omnutouch with hundreds or thousands of agents. Contact us We will gladly help you. Supervisors can assess call traffic, identify unforeseen situations and modify call distribution.

Enterprises and businesses Finance Hotels. Smart Call Routing The SCR can route incoming calls by analyzing pmnitouch number, called number and optionally an account code seized by the caller. The solution also provides a desktop application, through which agents can monitor calls and access critical information.

Save time and money with easy-to-use visual call routing interface and fast deployment.


Product Directory | Alcatel-Lucent Enterprise

It delivers advanced call-queuing and call-routing functions, optimizing management of a large flow of incoming calls and at the same time protecting the QoS for the caller. This solution consists primarily of five modules: Communications Integration Services Enhance your communications solution without disrupting your operations.

Tiptop Solutions Sdn Bhd U. More Call Center Software. Available Models CC Supervision: Visual CC offers role-oriented capabilities for supervisors, team leaders, administrators and offers a unique interface all along the different phases of the project: Visual IVR a complete call pre-qualification module.

Supported Operating System s: Through OmniTouch’s Outbound module, the software acts as a dialer and campaign manager.

CTI capabilities — coupled or not with CRM applications — and more importantly breakthrough features such as real-time collaboration and overrun capabilities to handle unexpected peaks of business. Automatic omnitokch distribution module. It also builds a virtual contact center.

OmniTouch Call Center Software – Reviews & Pricing

Share your thoughts with other users. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. It caters to various industries including healthcare, education, hospitality, manufacturing and retail. Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

OmniTouch is also equipped with modules that enable the system to perform call routing based on skills and embedded voice announcements. OmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers. The SCR can route incoming calls by analyzing caller number, called number and optionally an account code seized by the caller. Enhance your communications solution without disrupting your operations.


This solution targets not only small voice-oriented call centers, but also services with enhanced welcome needs. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center CC addresses installations of all types and sizes, from small to large capacities. Within each group, calls are distributed to the agents.

Interactive voice response module. The Supervision module enables monitoring of working groups and provides performance analysis. The Distribution module provides an automatic call distributor for routing calls.

You can play menus, prompts and even do some database digs to qualify your customer and route him accordingly. Call distribution and queue. Each group plays a welcome prompt to the caller.

OmniTouch Contact Center Standard Edition

The queue size is dynamic and based on the number of active agents. Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

OmniTouch Call Center appears in the following software guides:.